Privacy Policy

1. Introduction

This Privacy Policy explains how Beijing TideForce Interactive Technology Co., Ltd. ("TideForce", "we", "our", or "us") handles information in connection with this website, mobile application products, mobile software, and related support communications.

2. Information We Collect

We collect only information that is reasonably needed to operate our website, provide mobile software features, respond to inquiries, and maintain security.

• Information you provide. If you contact us by email or use a support channel, we may receive your name, email address, organization name, message content, and any attachments or reference information you choose to provide.
• Account information. If a current or future product requires account registration, we may collect account details such as name, email address, login credentials, and related account settings.
• Product and device data. Mobile software may collect limited technical information such as device model, operating environment, app version, language setting, usage events, performance metrics, crash logs, and limited device or installation identifiers.
• Payment information. If a product offers paid features, purchases, or subscriptions, payment processing may be handled by a third-party marketplace or payment provider. We do not collect or store full credit card numbers or full billing credentials. We may receive limited transaction, entitlement, renewal, or expiration information needed to provide paid access.
• Website technical data. This public website is static, but hosting, security, and infrastructure providers may process standard technical information such as IP address, browser type, device information, request time, and pages requested.
• Sensitive information. We do not intentionally collect precise location, biometric identifiers, contacts, or health data unless a specific product clearly discloses that collection and the required consent or legal basis applies.
• Local storage and similar technologies. Our website or products may use local storage, cookies, or similar technologies to support security, remember preferences, improve performance, or understand aggregate usage.

3. How We Use Information

• Provide, maintain, secure, and improve the website, mobile application products, and mobile software.
• Respond to company, business, support, verification, and legal inquiries.
• Analyze aggregate usage, diagnostics, stability, and performance so we can improve product quality.
• Verify access to paid or restricted features if such features are offered.
• Prevent abuse, troubleshoot issues, enforce applicable terms, and comply with legal obligations.

4. Sharing and Disclosure

We do not sell personal information. We may share limited information only when appropriate for the purposes described in this Policy.

• Service providers. Vendors that support hosting, security, analytics, diagnostics, customer support, payment processing, and business operations may process information under appropriate confidentiality and data protection obligations.
• Payment and marketplace providers. If paid products are offered, the relevant provider may process payment, subscription, refund, and entitlement information under its own terms and privacy policy.
• Legal and safety reasons. We may disclose information if required by law, regulation, legal process, government request, or to protect rights, safety, security, and integrity.
• Business changes. If our business is involved in a merger, acquisition, financing, restructuring, or asset transfer, information may be transferred as part of that transaction, subject to appropriate safeguards.

5. Storage, Transfers, and Security

Information may be processed and stored in the country or region where you are located, where we operate, or where our service providers maintain systems. We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your information. You may also uninstall a mobile application product or request account deletion if accounts are offered. To make a privacy request, contact us at [email protected].

7. Children's Privacy

Our website and mobile application products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

8. International Users

If you access our website or products from outside the country or region where our systems or service providers are located, your information may be transferred to and processed in jurisdictions with different data protection rules. Where required, we use appropriate safeguards for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page and revise the effective date above. Continued use of the website or products after an update means the updated Policy applies to your use.

10. Contact

For privacy questions or requests, contact us at [email protected].